1. What is the ios?

iOS is developed by Apple's mobile operating system. iOS and Apple's Mac OS X operating system, belonging to the class of commercial Unix operating system. Originally this system, called iPhone OS, since iPad, iPhone, iPod touch use iPhone OS, it announced on 2010WWDC Assembly renamed iOS (iOS for the US network equipment company Cisco operating system registered trademark, Apple has been renamed Cisco authorized)


2. I have a website, do I still need a mobile app for supporting it?

As more and more people are like to use mobile phone for shopping、playing games、chatting…… it’s an opportunity for online-store owner to expand user base and increase web’s traffic by making use of the mobile apps, and the IOS version of the mobile app is a good choice.


3. IOS software needs to do a long time?

First, we will look for previous cases give you a rough time range according to your needs, then according to the specific needs of applications , we will reply to you an accurate time and quotes.

4.How to pay for ios app?
Once you have purchased ios app,you can use it lifetime.If you take orders on ISV,you can choose our ServicePay to pay (recharge first and pay later,save 2%). You can also choose Paypal and Alipay to pay online, or you can transfer money at the bank.
5. This application will configure some of what service?
The application itself + lifetime service + upload server + free upgrade +24-hour technical support.


6.Can I customize functions what I want  for the website?

Of course you can. Whatever functions you want, you can send your ideas in Customize Project at ISV .Our technical team will provide you a professional quotation after they have assessed your requirements .


7.Do I need a domain name?

If you want to share the app across network, you should buy a domain name. Here, we recommend some famous domain name providers for you: www.net.cn. and cloud.qq.com. If the domain name and server are in China, the domain name needs to be registered. If the server is not in China, this is no need. More details please refer to the register process of domain name providers. Also you can buy the domain at www.godaddy.com, a famous hosting company.



8. Do I need buy a server and which one should I choose?

If you want to share the app across network, you should buy a server, and currently we only support Windows server



9. If I have purchased other versions, what should I do next?

1).If you have purchased Android version, firstly you need to confirm that whether you will upload it to Google Play, if not, you can download the app .apk file then upload it to your server or to our app store .Otherwise you need to apply a developer account at  Google Developer first(the price is $25/year),then upload it, usually the checking time is about 20 days, then you can download and visit it by your Android phone.

2). If you have purchased IOS(iPhone, iPad) version, you need to upload it to the Apple app store ,then your clients can download it. You need to apply a developer account at Apple Developer Center first(the price is $99/year),then upload it to your store, usually the checking time is about 30 days, then you can visit it by your iPhone or iPad. 

3). If you have purchased iNet version, please download the iNet and install it, then you can download the app in the app store.

4). We will provide you the help document to teach you how to do this, and also we can help you to do this if you have provided us the developer account. 


10.Will you still provide technical support after I have purchased?

We provide 24-hours free technical support,and resolve your questions right the first time.You have several ways to contact our technical team.

1,Workorders:we provide  workorder system to resolve your any after-sale problems.You can present any technical questions to our technical team.We will respond you(only for paid orders) rigth the first time(within half an hour). 

2.Messages:Servicepay has a specialized message system to resolve your all pre-sale and after-sale problems. We have specialized technical team to serve you.You can present any question for us,and we will reply you right the first time. 

3.Cow-online: Cow-online is an artificial intelligence system,which has two types.One is intelligent reply.You can present your questions to Cow-online,then Cow-online will find your questions in our question base and reply you.Another is manul service.If Cow-online can't resolve your problems,you can click manul service to communicate with our customer services.


11.I want to post some requirement and where i can post?

In iSoftvalley.cm,you can post your questions or requirement in 2 ways.

(1.)In ProjectManager app(One important app of ServicePay) ,you can post the workorder at your projects page,the technical groups will reply you in 10 minutes.


Choose "Submit a workder"


Post your questions or requirements and submit



(2.)In iSoftvalley.com,you can post a new workorder at "My Workorder" page,and the technical group will reply you in 10 minutes.


Click "Submit Workorder"


Post your questions or requirements,and the order number

Note:workorder ony solve the techical problems,you can not add new functions of this project in the workorder,or the workorder will be refused.


12.Where can i check my project finish time?
If you want to check your project finish time,you need to go to the ProjectManager ,click "My Project".


Click "detail"

View the finish date

Note:There are many reasons will delay this time,the client or the techical company will post the text description to explain the reason to delay this project.

If you have any questions, you can click   at the bottom of the page to ask for help.

You also post your workoder by click  ,our expert team will reply to you in 24 hours.